Privacy Policy
Our Privacy commitment to you
In this privacy policy we explain how we collect, store, use and disclose personal information and the steps we take to comply with privacy laws. It also explains how you may access and seek correction of the personal information we hold about you and make privacy-related enquiries or complaints. This privacy policy may be updated from time to time if our practices or obligations change.
Application of this privacy policy
This privacy policy applies to personal information we collect about our clients and their nominated contacts and representatives, and to other individuals whose personal information we collect or that our clients or their representatives provide to us in the course of our services.
In this policy ‘we’ or ‘us’ means Seven Minds Pty Ltd ACN 678 495 513 and its Australian subsidiaries and related entities.
We may also provide you with separate privacy notices when we collect your personal information. These notices may outline additional uses and disclosures not detailed in this policy. If there is any inconsistency between these separate privacy notices and this privacy policy, you should rely on the information in those notices.
This policy does not apply to the personal information we collect and hold about our employees.
If you find any links to other websites on our website, this privacy policy does not apply to them. Always check the privacy policy of any website you access.
Collection of personal information
There are many aspects of this site which can be viewed without providing personal information, however, for access to Seven Minds services you are required to submit personally identifiable information. This may include but not limited to the provision of sensitive information. We will only ask for personal information that is relevant to our relationship with you and if it is reasonably necessary for one or more of our functions or activities.
How we collect personal information from you and from others
We will usually collect personal information directly from you. For example, we collect personal information directly from you via documents and materials you provide to us, when you complete a form on our website, when you subscribe to one of our publications, respond to one of our surveys, from our conversations with you in person and over the telephone, and from mail and electronic communications with you.
Sometimes we may collect information about you from someone else. For example, from someone acting on your behalf or your representatives, your employer (if they are our client), publicly available sources (such as publications and online profiles), referees, referrers or other intermediaries.
We may also collect personal information about you from our clients in the course of providing services to them. For example, information about you in company records which we are provided in our capacity as Seven Minds.
When you provide us with someone else’s personal information you should only do so with their authority or consent or if you are required or authorised by law. You should also refer them to this privacy policy and any separate privacy notices we provide you.
The purposes for which we collect your personal information
We collect retain, use and disclose your personal information to enable us to provide our services, to respond to your inquiries and to comply with the law, if required.
Dealing with us anonymously or using a pseudonym
Due to the types of services, we provide it is generally impracticable for people to deal with us anonymously or by using a pseudonym. However, if you prefer, and if practicable and lawful, you can contact us without identifying yourself or you can use a pseudonym such as an email address that doesn’t contain your name.
Your election
You may decide not to provide us with your personal information we ask for. However if you do so, or if you provide us with personal information that is inaccurate or incomplete, we may not be able to respond adequately to your inquiries or provide you with the services you or our other clients require.
Our surveys
From time to time we may invite you to participate in surveys or respond to questionnaires regarding your experiences with us, to obtain your feedback or for other reasons that are explained to you. These surveys are voluntary and if you agree to provide us with your information, we will use it for the purpose that is explained to you at the time of obtaining your consent. If those surveys are operated by external third-party providers (for example, Google Consumer Surveys or similar websites), your information may be collected and used by those third parties according to their own privacy policy if you decide to participate in a survey.
How we use your personal information
We expressively collect the following non-personally identifiable information each time you visit the site, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use the date captured for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Disclosure required by law
We may be required to disclose your personal information by law e.g. under Court Orders or Statutory Notices, or under laws relating to sanctions, anti-money laundering or counter terrorism financing, corporations law, taxation and employment law.
Marketing our services to you
From time to time we may also use and disclose your personal information to inform you about other services and products we provide or that other companies offer which we think may be of interest to you.
If at any time you do not wish to receive direct marketing communications from us you may:
Accessing and correcting your personal information
We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. You may request access to and correction of your personal information by contacting hello@sevenminds.com.au. We will need to verify your identity to deal with your request and we will endeavour to deal with your request within a reasonable timeframe. In some circumstances we may not be able to give you access to all of the personal information we hold about you, as authorised under the Australian Privacy Principles.
We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.
How we handle complaints
If you believe we have not complied with our privacy obligations you can submit a complaint to us in writing by either of the following methods:
We will respond to your complaint as soon as reasonably practicable after receipt of your written complaint. We will need to verify your identity and we may need to ask you for further information. If you do not agree with our decision or the way we have handled your complaint you can refer your complaint to the Office of the Australian Information Commissioner.
How we store your personal information
We hold personal information in both electronic and hardcopy formats. We will take reasonable steps to protect the security of personal information. We have document management and retention policies and processes in place, and we employ physical controls and electronic controls to access personal information. Our electronic records are protected by a range of security measures, for example, firewalls, passwords, virus scanning software, and data encryption.
Cookies
“Cookies” are data files (of letters and numbers) that we store within your browser and the hard drive of your computer, if you agree to us doing so, when you interact with our website. These data files allow us to recall important information about your visit to our website and help to improve your experience if you return.
When you visit our website, our servers collect your log information such as the pages visited, the date and time of your visit, your web browser (e.g. Internet Explorer or Safari) and device type and the IP address associated with your request. We also collect referring and onward URLs of websites you have visited or will visit; data about the activities you undertake and how you interact with us online, such as what data is displayed, clicked on or shared by you, the click stream patterns, and the length of time you spend on our site or page. We use this information to help us manage and improve our website and for tracking and marketing purposes.
We use cookies to:
The types of cookies we use are:
Required
Functional
Advertising
Third party analytics and advertising
We may allow third parties to use cookies and other technologies in order to advertise our services on other websites and social media platforms. We allow third party cookies from Google to inform, report, optimise and serve ads based on your visits to other websites.
Web beacons
Our website and other communications including emails contain electronic images called “web beacons” (they are also known as one pixel GIFs, clear GIFs or pixel tags). Web beacons allow us to count visitors who have viewed content on websites or pages or which subscribers have read our emails. We can then develop statistical information about the activities and features that most interest you and then provide more personalised content. We do not use web beacons to access your personal information without your consent.
Opting out of cookies and online advertising
If you do not wish to accept our use of cookies you can disable some or all of them by setting your browser preferences. However, this will impact on your experience of and access to our website.
Our retention and destruction practices
We retain your personal information while there is a legal or a business need for us to do so. When we no longer require your personal information we will take reasonable steps to destroy it.
How to contact us
You can contact us about this policy by:
Updates to this policy
We will update this policy as required to reflect changes to our privacy practices. We encourage you to check our website regularly for updates to our Privacy Policy.
This policy was updated August 2024.
In this privacy policy we explain how we collect, store, use and disclose personal information and the steps we take to comply with privacy laws. It also explains how you may access and seek correction of the personal information we hold about you and make privacy-related enquiries or complaints. This privacy policy may be updated from time to time if our practices or obligations change.
Application of this privacy policy
This privacy policy applies to personal information we collect about our clients and their nominated contacts and representatives, and to other individuals whose personal information we collect or that our clients or their representatives provide to us in the course of our services.
In this policy ‘we’ or ‘us’ means Seven Minds Pty Ltd ACN 678 495 513 and its Australian subsidiaries and related entities.
We may also provide you with separate privacy notices when we collect your personal information. These notices may outline additional uses and disclosures not detailed in this policy. If there is any inconsistency between these separate privacy notices and this privacy policy, you should rely on the information in those notices.
This policy does not apply to the personal information we collect and hold about our employees.
If you find any links to other websites on our website, this privacy policy does not apply to them. Always check the privacy policy of any website you access.
Collection of personal information
There are many aspects of this site which can be viewed without providing personal information, however, for access to Seven Minds services you are required to submit personally identifiable information. This may include but not limited to the provision of sensitive information. We will only ask for personal information that is relevant to our relationship with you and if it is reasonably necessary for one or more of our functions or activities.
How we collect personal information from you and from others
We will usually collect personal information directly from you. For example, we collect personal information directly from you via documents and materials you provide to us, when you complete a form on our website, when you subscribe to one of our publications, respond to one of our surveys, from our conversations with you in person and over the telephone, and from mail and electronic communications with you.
Sometimes we may collect information about you from someone else. For example, from someone acting on your behalf or your representatives, your employer (if they are our client), publicly available sources (such as publications and online profiles), referees, referrers or other intermediaries.
We may also collect personal information about you from our clients in the course of providing services to them. For example, information about you in company records which we are provided in our capacity as Seven Minds.
When you provide us with someone else’s personal information you should only do so with their authority or consent or if you are required or authorised by law. You should also refer them to this privacy policy and any separate privacy notices we provide you.
The purposes for which we collect your personal information
We collect retain, use and disclose your personal information to enable us to provide our services, to respond to your inquiries and to comply with the law, if required.
Dealing with us anonymously or using a pseudonym
Due to the types of services, we provide it is generally impracticable for people to deal with us anonymously or by using a pseudonym. However, if you prefer, and if practicable and lawful, you can contact us without identifying yourself or you can use a pseudonym such as an email address that doesn’t contain your name.
Your election
You may decide not to provide us with your personal information we ask for. However if you do so, or if you provide us with personal information that is inaccurate or incomplete, we may not be able to respond adequately to your inquiries or provide you with the services you or our other clients require.
Our surveys
From time to time we may invite you to participate in surveys or respond to questionnaires regarding your experiences with us, to obtain your feedback or for other reasons that are explained to you. These surveys are voluntary and if you agree to provide us with your information, we will use it for the purpose that is explained to you at the time of obtaining your consent. If those surveys are operated by external third-party providers (for example, Google Consumer Surveys or similar websites), your information may be collected and used by those third parties according to their own privacy policy if you decide to participate in a survey.
How we use your personal information
We expressively collect the following non-personally identifiable information each time you visit the site, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use the date captured for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Disclosure required by law
We may be required to disclose your personal information by law e.g. under Court Orders or Statutory Notices, or under laws relating to sanctions, anti-money laundering or counter terrorism financing, corporations law, taxation and employment law.
Marketing our services to you
From time to time we may also use and disclose your personal information to inform you about other services and products we provide or that other companies offer which we think may be of interest to you.
If at any time you do not wish to receive direct marketing communications from us you may:
- use the opt-out link provided on direct marketing related material
- or email to hello@sevenminds.com.au
Accessing and correcting your personal information
We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. You may request access to and correction of your personal information by contacting hello@sevenminds.com.au. We will need to verify your identity to deal with your request and we will endeavour to deal with your request within a reasonable timeframe. In some circumstances we may not be able to give you access to all of the personal information we hold about you, as authorised under the Australian Privacy Principles.
We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.
How we handle complaints
If you believe we have not complied with our privacy obligations you can submit a complaint to us in writing by either of the following methods:
- Emailing the Privacy Officer at hello@sevenminds.com.au
We will respond to your complaint as soon as reasonably practicable after receipt of your written complaint. We will need to verify your identity and we may need to ask you for further information. If you do not agree with our decision or the way we have handled your complaint you can refer your complaint to the Office of the Australian Information Commissioner.
How we store your personal information
We hold personal information in both electronic and hardcopy formats. We will take reasonable steps to protect the security of personal information. We have document management and retention policies and processes in place, and we employ physical controls and electronic controls to access personal information. Our electronic records are protected by a range of security measures, for example, firewalls, passwords, virus scanning software, and data encryption.
Cookies
“Cookies” are data files (of letters and numbers) that we store within your browser and the hard drive of your computer, if you agree to us doing so, when you interact with our website. These data files allow us to recall important information about your visit to our website and help to improve your experience if you return.
When you visit our website, our servers collect your log information such as the pages visited, the date and time of your visit, your web browser (e.g. Internet Explorer or Safari) and device type and the IP address associated with your request. We also collect referring and onward URLs of websites you have visited or will visit; data about the activities you undertake and how you interact with us online, such as what data is displayed, clicked on or shared by you, the click stream patterns, and the length of time you spend on our site or page. We use this information to help us manage and improve our website and for tracking and marketing purposes.
We use cookies to:
- enhance your access to and the functionality of our website and user experience - we are able to make it easier for visitors to register for accounts
- show you ads on other websites and social media platforms based on your interests or browsing history
- highlight specific content that you may be interested in based on your previous visits
The types of cookies we use are:
Required
- Strictly necessary cookies: these are cookies that are required for the operation of our website.
Functional
- Analytical/performance cookies: these cookies allow us to recognise and count the number of visitors and to see how visitors move around our websites. These helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily and do not encounter technical errors.
- Functionality cookies: these are used to recognise you when you return to our website. Use of these cookies enables us to personalise our content for you and remember your preferences, highlighting relevant content based on the pages you have visited on our website (for example, a cookie can be used to pre populate forms to present relevant information to you based on your interests).
Advertising
- Targeting cookies: these cookies record your visit to our website, the pages you have visited and the links you have followed. Use of these cookies of this character helps us and our Ad partners to deliver ads or messages that are relevant to you and your interests. We may also share this information with third parties for this purpose.
- Interaction cookies: these cookies may collect data about your visit, even if you don't actively engage with the website, buttons or features. This information might include details about your browsing habits or preferences, including which social media platforms are used to tailor ads or content to you.
Third party analytics and advertising
We may allow third parties to use cookies and other technologies in order to advertise our services on other websites and social media platforms. We allow third party cookies from Google to inform, report, optimise and serve ads based on your visits to other websites.
Web beacons
Our website and other communications including emails contain electronic images called “web beacons” (they are also known as one pixel GIFs, clear GIFs or pixel tags). Web beacons allow us to count visitors who have viewed content on websites or pages or which subscribers have read our emails. We can then develop statistical information about the activities and features that most interest you and then provide more personalised content. We do not use web beacons to access your personal information without your consent.
Opting out of cookies and online advertising
If you do not wish to accept our use of cookies you can disable some or all of them by setting your browser preferences. However, this will impact on your experience of and access to our website.
Our retention and destruction practices
We retain your personal information while there is a legal or a business need for us to do so. When we no longer require your personal information we will take reasonable steps to destroy it.
How to contact us
You can contact us about this policy by:
- Emailing the Privacy Officer at admin@sevenminds.com.au
Updates to this policy
We will update this policy as required to reflect changes to our privacy practices. We encourage you to check our website regularly for updates to our Privacy Policy.
This policy was updated August 2024.
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Concerns Policy
At SEVEN MINDS, we are passionate about working in harmony with our clients, to ensure a solid relationship built on a foundation of trust, respect and common values. We realise that on rare occasions our expectations may not be in complete alignment and if this occurs, we want to ensure your voice is heard.
If you are concerned about an interaction, service and engagement with the SEVEN MINDS team, please email admin@sevenminds.com.au.
SEVEN MINDS will make genuine efforts to assist with these enquiries within five business days and if appropriate may arrange professional support to facilitate the capture of these concerns. Wherever possible all concerns will be resolved within 60 calendar days of receipt.
If you are concerned about an interaction, service and engagement with the SEVEN MINDS team, please email admin@sevenminds.com.au.
SEVEN MINDS will make genuine efforts to assist with these enquiries within five business days and if appropriate may arrange professional support to facilitate the capture of these concerns. Wherever possible all concerns will be resolved within 60 calendar days of receipt.
